Our Peace of Mind Guarantee – You Don’t Pay Until You’re Completely Satisfied
Many companies are constantly in a reactive mode with their technical support. A computer breaks and they call a technician to fix the problem that is paid by the hour. The single problem is fixed, and the company goes away again, not to be heard from until the next problem arises. Rinse, repeat.
This is a bad way to do IT.
There are several problems with this approach. Being constantly in a reactive mode with their systems problems means the technicians have a financial disincentive to do the job properly: The more problems you have, the more money they make. You will always have slower response time, more system problems, lower staff productivity and a higher total cost of ownership.
At SaferWay Technologies, we take a different approach. We utilize a comprehensive set of proactive systems management tools designed to keep your systems running smoothly, and we do it for a flat monthly fee.
Just like the break-fix companies are better off letting you run into more problems, we have an incentive to STOP problems before they start. Why? Because our objective is to become a long term strategic partner with our clients. We want to spend our time working with you to use technology to accomplish your goals, not constantly fight with one IT problem after another. As our relationship grows, we can identify ways we can leverage technology to help you grow your business.
Let’s talk about how our proactive Peace of Mind Guarantee can benefit YOUR business. Contact us today.
Our Peace of Mind Guarantee
This is a 100% Satisfaction Guarantee. The bottom line is that you don’t have to pay until you are completely satisfied with your onboarding. Period. Integrity is our most important core value. We deliver what we promise!
Fast and Reliable Support
1 Hour Guaranteed Response Time: We guarantee we will begin working to resolve your issue within an hour or less. Our average response time is actually about 15 minutes.
24 x 7 Systems Monitoring: We will proactively monitor the most critical aspects of your computers, servers and network and we are automatically notified if there is a problem so we can immediately begin working to resolve the issue.
Remote Support: This is the most efficient way to provide support because we can connect to your computers within minutes to begin working to resolve any technical issue. If we cannot connect remotely to fix the issue we will send a technician onsite.
System Monitoring and Performance Reports
Transparency is incredibly important to us, so we want to make sure that you know how your systems are working and what we’ve done to ensure everything is up to your standards. That’s why we provide regular reports on our systems monitoring, giving you all the information you need on system performance.
These reports are very easy to read. A green check means everything is working properly. A red X indicates you had a problem. Straightforward, right? And if there was a problem, there will be more information provided to make it clear.
Privacy is our policy. We may contact you from time to time with special offers but we will never sell or provide your information to anyone outside of our company.
These reports allow you to quickly identify any problem areas with your systems. We typically email these reports to our clients monthly.
Quarterly Systems Meetings.
We don’t just wait for the phone to ring saying that you have an IT problem. We’re in this for the long haul. So we’re going to ensure that we stay on top of your needs as time goes on and our relationship grows.
Your account manager will meet with you quarterly to review your system health reports, talk to you about any system problems you are experiencing and discuss ways we can implement technology to help you grow your business.